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Outsdesk
What it costs

Pick a plan. Add what you need.

One fixed price a month. No charge per user, and a clear monthly allowance for the calls and messages we handle for you.

Starter

The messages are getting away from you.

RM850/month

500interactions

Calls, WhatsApp, email, chat and messages handled by Outsdesk each month.

  • Customer service on chat apps, email and web chat
  • Bookings, order and delivery questions
  • Your answers, your prices, your rules
  • Unlimited users in your business
  • One report a week

Business

Most picked

The phone and the follow-up as well.

RM1,750/month

1,500interactions

Calls, WhatsApp, email, chat and messages handled by Outsdesk each month.

  • Everything in Starter
  • Phone and chat app calls answered in your name
  • Sales follow-up until you get a yes or a no
  • Unlimited users in your business
  • Appointments booked into your calendar

Full Desk

The whole front office handed over.

RM3,500/month

4,000interactions

Calls, WhatsApp, email, chat and messages handled by Outsdesk each month.

  • Everything in Business
  • Tech support desk
  • Marketing and campaigns
  • Unlimited users in your business
  • Back office and data entry

Usage

Every package includes unlimited users. The monthly allowance applies only to customer interactions handled by Outsdesk. If you go above the allowance, additional usage is available and we will keep it simple before anything changes.

Add to your tier

Tech support deskSetup, login and how-to questions, with your steps.+RM650
Marketing & campaignsReminders, win-backs and review requests to your own list.+RM550
Back officeOrder entry, invoices, delivery orders, data entry.+RM690
Phone & chat app callsCalls picked up in your company name, with a written summary.Included
Evenings & weekendsCover until 10pm, plus Saturday, Sunday and public holidays.Included
Extra language deskMandarin, Cantonese, Tamil or another language, on top of BM and English.+RM450

Your monthly cost

RM1,750/month

Business includes 1,500 interactions and unlimited users.

Business
RM1,750
Monthly interactions
1,500
Users
Unlimited

If you had your own staff answering round the clock:

A week, covered
168 hours
One person covers
45 hours
So you hire
4 people
Salaries alone
RM6,800 a month

You save RM5,050 a month on this plan.

Before EPF, SOCSO, laptops and leave cover. Nobody works 24 hours, which is the whole reason this costs what it costs.