After-hours support
Answer customers after your team has clocked off
Evening, weekend and public-holiday cover for Malaysian SMEs that cannot afford to leave every enquiry until tomorrow.
After-hours support does not have to mean building a full night team. Outsdesk can cover agreed hours, answer common questions, take bookings and escalate only what truly needs your staff.
MalaysiaWhatsAppCallsEmailSOPsReporting
What we handle
The repeat questions, bookings and handovers.
Customers can get a real answer after hours, while sensitive or unusual issues wait for the right owner.
- Operating hours, prices, availability and booking questions
- Messages from WhatsApp, phone, email and web chat
- Urgent escalation based on rules you approve
Reporting
Know what happened while you were closed.
Your team should come back to a useful summary, not a pile of unread notifications.
- New leads and booking requests
- Complaints or urgent issues
- Questions that need a new SOP answer
Next step