See What Outsdesk Can Handle for Your Business
From answering calls to managing WhatsApp, email and customer messages, Outsdesk helps businesses stay on top of everyday customer communication.
Every chat enquiry ends up as a record
Patients ask on WhatsApp, someone replies, and nothing is written down. By the next week nobody remembers who wanted braces or who never came back.
- Reply to the enquiry
- Write down who and what
- Book it into the calendar
- Chase the ones who went quiet
The lead list that goes quiet after day three
Leads get a fast first reply, then an agent goes out to a viewing. Nobody goes back on day three, and a spreadsheet cannot tell you who has gone cold.
- Work the list you already have
- Chase on your schedule
- Book viewings into the diary
- Mark the dead ones dead
You choose what Outsdesk handles.
Find the few who actually want it
A thousand names on a consented list, and no one to work through them. Your officers should be closing, not dialling to find out who is even interested.
- Call and message your own list
- Ask the qualifying questions
- Hand over only the warm ones
- Log every opt-out the same day
The phone rings while both hands are busy
The advisor is writing a job sheet, so the call rings out. The customer does not leave a voicemail. They ring the workshop down the road.
- Answer in your business name
- Take the job details
- Book it in
- Send you a clean summary
Incoming call
012-4•• ••81
Mobile · Malaysia
Outsource the conversations that take up your team's time.
Support that keeps up with the sale
Buyers ask in the same chat they bought through, and they expect an answer today. The people who should be packing parcels end up answering instead.
- Reply in your shop chat
- Chase the courier for them
- Returns, exchanges, refunds
- Escalate the genuinely stuck
Cover the hours your team is not working
Enquiries keep arriving until late and all through Saturday. By Monday half of them have already bought somewhere else.
- You set the hours
- Answer calls and messages
- Write it up for the morning
- Escalate anything urgent
Keep your team focused on the work that needs them.
We work to your rules, not a standard script
Your business rules
Outsdesk
Customer communication
Your instructions
What we answer, and what we check with you first.
Your workflows
Where an enquiry goes, and who receives it.
Your answers
Written from what you approved, never invented.
Your escalation rules
What goes straight to a named person.