See What Outsdesk Can Handle for Your Business
From answering calls to managing WhatsApp, email and customer messages, Outsdesk helps businesses stay on top of everyday customer communication.
Every chat enquiry ends up as a record
Patients ask on WhatsApp, someone replies, and nothing is written down. By the next week nobody remembers who wanted braces or who never came back.
- Reply to the enquiry
- Write down who and what
- Book it into the calendar
- Chase the ones who went quiet
- Patient
- —
- Phone
- —
- Asking about
- —
- Prefers
- —
The lead list that goes quiet after day three
Leads get a fast first reply, then an agent goes out to a viewing. Nobody goes back on day three, and a spreadsheet cannot tell you who has gone cold.
- Work the list you already have
- Chase on your schedule
- Book viewings into the diary
- Mark the dead ones dead
You choose what Outsdesk handles.
Find the few who actually want it
A thousand names on a consented list, and no one to work through them. Your officers should be closing, not dialling to find out who is even interested.
- Call and message your own list
- Ask the qualifying questions
- Hand over only the warm ones
- Log every opt-out the same day
Contacts with consent
1,200
0
Wants a callback
0
Not right now
0
Opted out
0 of 1,200 worked through. STOP and BERHENTI actioned the same day.
The phone rings while both hands are busy
The advisor is writing a job sheet, so the call rings out. The customer does not leave a voicemail. They ring the workshop down the road.
- Answer in your business name
- Take the job details
- Book it in
- Send you a clean summary
Outsource the conversations that take up your team's time.
The morning after a campaign
You run a sale, and the next day two people who should be packing parcels are answering the same four questions instead.
- Order and delivery status
- Returns and exchanges
- Stock and product questions
- Escalate the genuinely stuck
Cover the hours your team is not working
Enquiries keep arriving until late and all through Saturday. By Monday half of them have already bought somewhere else.
- You set the hours
- Answer calls and messages
- Write it up for the morning
- Escalate anything urgent
Keep your team focused on the work that needs them.
The same desk, in other trades
Travel agencies
Package enquiries, quotes, rebooking
F&B & catering
Reservations, catering quotes, complaints
Training providers
Course enquiries, registrations, reminders
Salons & wellness
Bookings, reschedules, no-show chasing
Professional services
Consultations, calls, scheduling
Insurance & takaful
Renewals, claims questions, follow-ups
We work to your rules, not a standard script
Your business rules
Outsdesk
Customer communication
Your instructions
What we answer, and what we check with you first.
Your workflows
Where an enquiry goes, and who receives it.
Your answers
Written from what you approved, never invented.
Your escalation rules
What goes straight to a named person.